Last updated: 10 November 2026
1. Who we are
Ayok IT Solutions Limited ("we", "us", "our") is the data controller for personal information collected through this website and in the course of providing our services. We are registered in England and Wales under company number 13640465, with our registered office at 124 City Road, London, England, EC1V 2NX. We are registered with the Information Commissioner's Office (ICO) under registration number ZC039605.
If you have any questions about this policy or how we handle your information, email hello@ayoksolutions.com or call 020 3355 8792.
2. Information we collect
We collect information you give us directly, including when you:
- fill in our contact or IT review form (name, business name, email, phone number, number of staff and the details of your enquiry)
- email or call us
- become a client, sign a contract or receive an invoice (billing contact details and company information)
- receive support from us (details of the issue, and information needed to resolve it)
We also collect limited technical information automatically when you visit this website, such as your IP address, browser type and the pages you visit. See our cookie policy for more.
3. Information we process for clients
When we provide managed IT, cyber security or related services, we may have access to personal information held in your systems, such as staff accounts and emails. For that information we act as a data processor on your behalf, and we handle it only under your instructions and the data processing terms in our client agreement.
4. How we use your information and our lawful basis
| Purpose | Lawful basis under UK GDPR |
|---|---|
| Responding to your enquiry and preparing a quote | Legitimate interests, or steps taken at your request before entering a contract |
| Providing services, support and account management | Performance of a contract |
| Invoicing, accounting and tax records | Legal obligation |
| Keeping our website and systems secure | Legitimate interests |
| Sending service updates and relevant business information to business contacts | Legitimate interests (you can opt out at any time) |
5. Who we share it with
We never sell your personal information. We share it only where needed with:
- service providers who support our business, such as hosting, email, accounting, IT management and security tools, under contracts that require them to protect it
- technology partners and distributors, where needed to supply hardware or licences you have ordered
- our professional advisers, such as accountants and lawyers
- regulators, law enforcement or other authorities, where the law requires it
6. International transfers
We aim to keep information in the UK. Where a service provider processes information outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.
7. How long we keep it
- Enquiries that don't lead to work: up to 24 months
- Client contract and support records: for the length of the contract and 6 years after it ends
- Financial records: 6 years from the end of the financial year they relate to, as required by law
8. How we protect it
We are Cyber Essentials Plus certified. We use access controls, multi-factor authentication, encryption, monitoring and staff training to protect the information we hold.
9. Your rights
Under UK data protection law you have the right to:
- access the personal information we hold about you
- have inaccurate information corrected
- have your information deleted in certain circumstances
- restrict or object to how we use it
- receive your information in a portable format
- withdraw consent at any time, where we rely on consent
To use any of these rights, email hello@ayoksolutions.com. We will respond within one month.
10. Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.