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Managed IT support · Gravesend · Kent
IT support Gravesend
Gravesend is our home patch, so businesses here get the quickest on-site visits we offer. We support offices, shops, trades and clinics across Gravesham, from the town centre to the riverside estates in Northfleet.
Support in Gravesend
- Critical issues
- Response within 4 working hours
- On-site visits
- Within 3 working days
- Postcodes
- DA11 · DA12 · DA13
- Also covering
- Northfleet, Ebbsfleet, Meopham and Higham
IT support in Gravesend
Built around how Gravesend businesses work.
With Ebbsfleet International putting St Pancras around 20 minutes away and Ebbsfleet Garden City bringing new homes and new businesses, the area is growing fast. Plenty of local firms have staff splitting time between Kent and London, which means secure remote access and well-managed laptops matter more than ever.
Our base is in north Kent, so Gravesend visits are usually same day or next day.
Who we support in Gravesend
What's included
- IT helpdesk and on-site visits
- Microsoft 365 managed and backed up
- Endpoint protection and email security
- Cyber Essentials and Cyber Essentials Plus
- Laptops and equipment supplied and set up
- New starters and leavers handled
Our service commitments
What you can count on.
Every managed IT client gets these response targets in writing, as part of their agreement. Support hours are Monday to Friday, 9am to 5:30pm.
| Priority | Example | We respond within |
|---|---|---|
| Critical | Your business, or a key system, can't work | 4 working hours |
| High | One person can't work, or an urgent issue | Next working day |
| Normal | Questions, changes and requests | 2 working days |
| On-site visit | When remote support can't fix it | Within 3 working days |
No call-out charges
On-site visits for managed IT clients across London, Kent and Essex are included.
A monthly IT report
Updates, backups and security status, written in plain English.
Fixed monthly price
Your price is agreed upfront. No surprise invoices for covered work.
One point of contact
You deal with people who know your setup, not a call centre.
IT support in Gravesend: common questions
Not covered here? Book a free review and ask us directly.
Can you come to our office in Gravesend?
Yes. Gravesend is closest to our base, so visits here are the easiest to arrange, usually within a day.
Do you support businesses in Ebbsfleet?
Yes, including new businesses moving into Ebbsfleet Garden City. We can set up your IT, Microsoft 365 and security from day one.
How much does managed IT support cost?
We price per user, per month, with security, Microsoft 365 management and backup included. After a free review we give you a fixed quote with no obligation.
Do you provide on-site support?
Yes. Most issues are fixed remotely within minutes, and when a visit is needed we are on-site within 3 working days anywhere in London, Kent and Essex.
Is cyber security included?
Yes. Endpoint protection, email security, multi-factor authentication and backup are part of every managed IT plan.
Can you help us get Cyber Essentials?
Yes. We're Cyber Essentials Plus certified ourselves, and we prepare clients for Cyber Essentials and Cyber Essentials Plus.
Nearby areas in Kent
Book a free IT review in Gravesend.
No obligation. We'll look at your setup and tell you plainly what needs attention.