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Managed IT support · Thurrock · Essex
IT support Thurrock
We provide managed IT support for businesses across Thurrock, including Grays, Purfleet, Tilbury, Chafford Hundred and the Lakeside area.
Support in Thurrock
- Critical issues
- Response within 4 working hours
- On-site visits
- Within 3 working days
- Postcodes
- RM15 · RM16 · RM17 · RM18 · RM20
- Also covering
- Grays, Tilbury, Purfleet, Chafford Hundred and Stanford-le-Hope
IT support in Thurrock
Built around how Thurrock businesses work.
With the Port of Tilbury and London Gateway, Thurrock is one of the UK's busiest logistics areas and part of the Thames Freeport. Logistics and supply chain businesses are a common target for cyber attacks, and many customers now ask suppliers for Cyber Essentials before they sign.
Thurrock is just across the Dartford Crossing from our base, so visits are quick to arrange.
Who we support in Thurrock
What's included
- IT helpdesk and on-site visits
- Microsoft 365 managed and backed up
- Endpoint protection and email security
- Cyber Essentials and Cyber Essentials Plus
- Laptops and equipment supplied and set up
- New starters and leavers handled
Our service commitments
What you can count on.
Every managed IT client gets these response targets in writing, as part of their agreement. Support hours are Monday to Friday, 9am to 5:30pm.
| Priority | Example | We respond within |
|---|---|---|
| Critical | Your business, or a key system, can't work | 4 working hours |
| High | One person can't work, or an urgent issue | Next working day |
| Normal | Questions, changes and requests | 2 working days |
| On-site visit | When remote support can't fix it | Within 3 working days |
No call-out charges
On-site visits for managed IT clients across London, Kent and Essex are included.
A monthly IT report
Updates, backups and security status, written in plain English.
Fixed monthly price
Your price is agreed upfront. No surprise invoices for covered work.
One point of contact
You deal with people who know your setup, not a call centre.
IT support in Thurrock: common questions
Not covered here? Book a free review and ask us directly.
Do you support logistics and warehouse businesses?
Yes. We support offices and warehouses with networks, Wi-Fi, devices and security, so your operation keeps moving.
Our customers want Cyber Essentials. Can you help?
Yes. We're Cyber Essentials Plus certified ourselves and prepare businesses to pass first time.
How much does managed IT support cost?
We price per user, per month, with security, Microsoft 365 management and backup included. After a free review we give you a fixed quote with no obligation.
Do you provide on-site support?
Yes. Most issues are fixed remotely within minutes, and when a visit is needed we are on-site within 3 working days anywhere in London, Kent and Essex.
Is cyber security included?
Yes. Endpoint protection, email security, multi-factor authentication and backup are part of every managed IT plan.
Can you help us get Cyber Essentials?
Yes. We're Cyber Essentials Plus certified ourselves, and we prepare clients for Cyber Essentials and Cyber Essentials Plus.
Nearby areas in Essex
Book a free IT review in Thurrock.
No obligation. We'll look at your setup and tell you plainly what needs attention.