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Managed IT support · Chelmsford · Essex
IT support Chelmsford
We support businesses in Chelmsford, Essex's county city, with managed IT, cyber security and equipment, from city centre offices to business parks on the edge of town.
Support in Chelmsford
- Critical issues
- Response within 4 working hours
- On-site visits
- Within 3 working days
- Postcodes
- CM1 · CM2 · CM3
- Also covering
- Great Baddow, Springfield, Writtle and South Woodham Ferrers
IT support in Chelmsford
Built around how Chelmsford businesses work.
Chelmsford has a large professional services, technology and public sector supply base, helped by Essex County Council and Anglia Ruskin University. Many firms here bid for contracts that ask for strong security controls, and we help them meet those requirements.
Chelmsford is reachable via the A12 and A130, with visits by appointment.
Who we support in Chelmsford
What's included
- IT helpdesk and on-site visits
- Microsoft 365 managed and backed up
- Endpoint protection and email security
- Cyber Essentials and Cyber Essentials Plus
- Laptops and equipment supplied and set up
- New starters and leavers handled
Our service commitments
What you can count on.
Every managed IT client gets these response targets in writing, as part of their agreement. Support hours are Monday to Friday, 9am to 5:30pm.
| Priority | Example | We respond within |
|---|---|---|
| Critical | Your business, or a key system, can't work | 4 working hours |
| High | One person can't work, or an urgent issue | Next working day |
| Normal | Questions, changes and requests | 2 working days |
| On-site visit | When remote support can't fix it | Within 3 working days |
No call-out charges
On-site visits for managed IT clients across London, Kent and Essex are included.
A monthly IT report
Updates, backups and security status, written in plain English.
Fixed monthly price
Your price is agreed upfront. No surprise invoices for covered work.
One point of contact
You deal with people who know your setup, not a call centre.
IT support in Chelmsford: common questions
Not covered here? Book a free review and ask us directly.
Can you help us win public sector contracts?
We help you meet the security requirements, including Cyber Essentials, security questionnaires and supporting policies.
Do you support technology businesses?
Yes, including Microsoft 365, device management and security for teams that build software or digital products.
How much does managed IT support cost?
We price per user, per month, with security, Microsoft 365 management and backup included. After a free review we give you a fixed quote with no obligation.
Do you provide on-site support?
Yes. Most issues are fixed remotely within minutes, and when a visit is needed we are on-site within 3 working days anywhere in London, Kent and Essex.
Is cyber security included?
Yes. Endpoint protection, email security, multi-factor authentication and backup are part of every managed IT plan.
Can you help us get Cyber Essentials?
Yes. We're Cyber Essentials Plus certified ourselves, and we prepare clients for Cyber Essentials and Cyber Essentials Plus.
Nearby areas in Essex
Book a free IT review in Chelmsford.
No obligation. We'll look at your setup and tell you plainly what needs attention.