Managed IT support · London, Kent and Essex
IT support that keeps your business running and secure.
Ayok IT Solutions looks after the IT, Microsoft 365, security and equipment for small and medium businesses across London, Kent and Essex. One provider, one fixed monthly cost, with security built in from day one.
How we support you
- Critical issues
- Response within 4 working hours
- On-site visits
- Within 3 working days
- Monitoring and patching
- Every device, every month
- Security
- Included as standard
- Pricing
- Fixed, per user, per month
Why managed IT
Fixing problems is only half the job.
Most small businesses only hear from their IT person when something breaks. By then you've lost time, and sometimes data. We manage your IT before it goes wrong: keeping devices updated, accounts protected and backups working, so problems stop happening in the first place.
- Proactive monitoring and updates on every device
- Security set up properly from the first day
- Microsoft 365 managed and backed up
- One fixed monthly cost per user, no surprise invoices
- New starters and leavers handled for you
- One point of contact for all of your IT
The difference
Break-fix IT support vs Ayok Managed IT
| Typical break-fix support | Ayok Managed IT | |
|---|---|---|
| When they get involved | After something breaks | Before it breaks |
| Security | Extra, if at all | Included as standard |
| Microsoft 365 | You manage it | We manage and back it up |
| Cost | Hourly, unpredictable | Fixed per user, per month |
| Cyber Essentials | Separate supplier | We get you certified |
| Equipment | You buy and set it up | We supply it ready to use |
Our service commitments
What you can count on.
Every managed IT client gets these response targets in writing, as part of their agreement. Support hours are Monday to Friday, 9am to 5:30pm.
| Priority | Example | We respond within |
|---|---|---|
| Critical | Your business, or a key system, can't work | 4 working hours |
| High | One person can't work, or an urgent issue | Next working day |
| Normal | Questions, changes and requests | 2 working days |
| On-site visit | When remote support can't fix it | Within 3 working days |
No call-out charges
On-site visits for managed IT clients across London, Kent and Essex are included.
A monthly IT report
Updates, backups and security status, written in plain English.
Fixed monthly price
Your price is agreed upfront. No surprise invoices for covered work.
One point of contact
You deal with people who know your setup, not a call centre.
What's included
Everything your business needs, in one monthly cost.
Cyber Essentials
We're Cyber Essentials Plus certified. We'll get you there too.
More customers and public sector contracts now ask for Cyber Essentials. We hold Cyber Essentials Plus ourselves, and our managed IT is built to the same standard, so getting your business certified becomes a short step, not a project.
About Ayok
Areas we cover
Local IT support across London, Kent and Essex.
Switching provider
Switching IT provider is simpler than you think.
We handle the move for you, including the handover with your current provider. We start with a free review of your IT, then plan the switch so your team keeps working throughout.
How much does managed IT support cost?
We price per user, per month, with security, Microsoft 365 management and backup included. After a free review we give you a fixed quote with no obligation.
Do you provide on-site support?
Yes. Most issues are fixed remotely within minutes, and when a visit is needed we are on-site within 3 working days anywhere in London, Kent and Essex.
Is cyber security included?
Yes. Endpoint protection, email security, multi-factor authentication and backup are part of every managed IT plan.
Can you help us get Cyber Essentials?
Yes. We're Cyber Essentials Plus certified ourselves, and we prepare clients for Cyber Essentials and Cyber Essentials Plus.
How hard is it to switch from our current provider?
We handle the switch for you, including the handover with your current provider, and plan it so your team keeps working.
What size businesses do you support?
Mostly teams of 1 to 50 people, in offices, at home or a mix of both.
Accreditations and technology partners
Reg. no. ZC039605
Find out where your IT really stands.
Book a free, no-obligation IT review. We'll look at your setup, security and costs, and tell you plainly what needs attention.
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