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Managed IT support · Medway · Kent
IT support Medway
We support businesses across the Medway towns, including Rochester, Chatham, Gillingham, Strood and Rainham, with managed IT, cyber security and equipment.
Support in Medway
- Critical issues
- Response within 4 working hours
- On-site visits
- Within 3 working days
- Postcodes
- ME1 · ME2 · ME4 · ME5 · ME7 · ME8
- Also covering
- Rochester, Chatham, Gillingham, Strood and Rainham
IT support in Medway
Built around how Medway businesses work.
Medway has a wide business mix, from firms at Chatham Maritime and Gillingham Business Park to independent shops in Rochester High Street and the education sector around the Universities at Medway campus. We tailor support to how each business actually works.
Medway is a short drive along the A2 and M2 from our base.
Who we support in Medway
What's included
- IT helpdesk and on-site visits
- Microsoft 365 managed and backed up
- Endpoint protection and email security
- Cyber Essentials and Cyber Essentials Plus
- Laptops and equipment supplied and set up
- New starters and leavers handled
Our service commitments
What you can count on.
Every managed IT client gets these response targets in writing, as part of their agreement. Support hours are Monday to Friday, 9am to 5:30pm.
| Priority | Example | We respond within |
|---|---|---|
| Critical | Your business, or a key system, can't work | 4 working hours |
| High | One person can't work, or an urgent issue | Next working day |
| Normal | Questions, changes and requests | 2 working days |
| On-site visit | When remote support can't fix it | Within 3 working days |
No call-out charges
On-site visits for managed IT clients across London, Kent and Essex are included.
A monthly IT report
Updates, backups and security status, written in plain English.
Fixed monthly price
Your price is agreed upfront. No surprise invoices for covered work.
One point of contact
You deal with people who know your setup, not a call centre.
IT support in Medway: common questions
Not covered here? Book a free review and ask us directly.
Which Medway towns do you cover?
All of them, including Rochester, Strood, Chatham, Gillingham and Rainham, plus the Hoo Peninsula.
Do you work with schools and education providers?
Yes. We support education settings with devices, Microsoft 365 and security, and can help with Cyber Essentials.
How much does managed IT support cost?
We price per user, per month, with security, Microsoft 365 management and backup included. After a free review we give you a fixed quote with no obligation.
Do you provide on-site support?
Yes. Most issues are fixed remotely within minutes, and when a visit is needed we are on-site within 3 working days anywhere in London, Kent and Essex.
Is cyber security included?
Yes. Endpoint protection, email security, multi-factor authentication and backup are part of every managed IT plan.
Can you help us get Cyber Essentials?
Yes. We're Cyber Essentials Plus certified ourselves, and we prepare clients for Cyber Essentials and Cyber Essentials Plus.
Nearby areas in Kent
Book a free IT review in Medway.
No obligation. We'll look at your setup and tell you plainly what needs attention.