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Managed IT support · Maidstone · Kent
IT support Maidstone
We provide managed IT support for businesses in Maidstone, Kent's county town, and the surrounding area including Aylesford, Larkfield and Bearsted.
Support in Maidstone
- Critical issues
- Response within 4 working hours
- On-site visits
- Within 3 working days
- Postcodes
- ME14 · ME15 · ME16 · ME17 · ME20
- Also covering
- Aylesford, Larkfield, Bearsted and Coxheath
IT support in Maidstone
Built around how Maidstone businesses work.
As home to Kent County Council and a busy professional services sector, Maidstone has many firms that supply the public sector or handle sensitive client data. That often means security questionnaires and a requirement for Cyber Essentials, which we help with as standard.
Maidstone is easy to reach on the M20 and M2.
Who we support in Maidstone
What's included
- IT helpdesk and on-site visits
- Microsoft 365 managed and backed up
- Endpoint protection and email security
- Cyber Essentials and Cyber Essentials Plus
- Laptops and equipment supplied and set up
- New starters and leavers handled
Our service commitments
What you can count on.
Every managed IT client gets these response targets in writing, as part of their agreement. Support hours are Monday to Friday, 9am to 5:30pm.
| Priority | Example | We respond within |
|---|---|---|
| Critical | Your business, or a key system, can't work | 4 working hours |
| High | One person can't work, or an urgent issue | Next working day |
| Normal | Questions, changes and requests | 2 working days |
| On-site visit | When remote support can't fix it | Within 3 working days |
No call-out charges
On-site visits for managed IT clients across London, Kent and Essex are included.
A monthly IT report
Updates, backups and security status, written in plain English.
Fixed monthly price
Your price is agreed upfront. No surprise invoices for covered work.
One point of contact
You deal with people who know your setup, not a call centre.
IT support in Maidstone: common questions
Not covered here? Book a free review and ask us directly.
We supply Kent County Council. Can you help with their security requirements?
Yes. We help suppliers meet security requirements in tenders and contracts, including Cyber Essentials and security questionnaires.
Do you support businesses near Junction 7?
Yes, including offices at the Kent Medical Campus and other business parks around the M20.
How much does managed IT support cost?
We price per user, per month, with security, Microsoft 365 management and backup included. After a free review we give you a fixed quote with no obligation.
Do you provide on-site support?
Yes. Most issues are fixed remotely within minutes, and when a visit is needed we are on-site within 3 working days anywhere in London, Kent and Essex.
Is cyber security included?
Yes. Endpoint protection, email security, multi-factor authentication and backup are part of every managed IT plan.
Can you help us get Cyber Essentials?
Yes. We're Cyber Essentials Plus certified ourselves, and we prepare clients for Cyber Essentials and Cyber Essentials Plus.
Nearby areas in Kent
Book a free IT review in Maidstone.
No obligation. We'll look at your setup and tell you plainly what needs attention.