Home › Locations › Essex › IT Support Basildon
Managed IT support · Basildon · Essex
IT support Basildon
We support businesses in Basildon and the surrounding area, including Pitsea, Laindon, Wickford and Billericay, with managed IT, cyber security and equipment.
Support in Basildon
- Critical issues
- Response within 4 working hours
- On-site visits
- Within 3 working days
- Postcodes
- SS13 · SS14 · SS15 · SS16
- Also covering
- Pitsea, Laindon, Wickford and Billericay
IT support in Basildon
Built around how Basildon businesses work.
Basildon is one of the largest business locations in Essex, with engineering, manufacturing and distribution firms along the A127 corridor and a growing number of office-based businesses. We help them keep systems running, staff productive and data protected.
Basildon is easy to reach via the A13 and A127.
Who we support in Basildon
What's included
- IT helpdesk and on-site visits
- Microsoft 365 managed and backed up
- Endpoint protection and email security
- Cyber Essentials and Cyber Essentials Plus
- Laptops and equipment supplied and set up
- New starters and leavers handled
Our service commitments
What you can count on.
Every managed IT client gets these response targets in writing, as part of their agreement. Support hours are Monday to Friday, 9am to 5:30pm.
| Priority | Example | We respond within |
|---|---|---|
| Critical | Your business, or a key system, can't work | 4 working hours |
| High | One person can't work, or an urgent issue | Next working day |
| Normal | Questions, changes and requests | 2 working days |
| On-site visit | When remote support can't fix it | Within 3 working days |
No call-out charges
On-site visits for managed IT clients across London, Kent and Essex are included.
A monthly IT report
Updates, backups and security status, written in plain English.
Fixed monthly price
Your price is agreed upfront. No surprise invoices for covered work.
One point of contact
You deal with people who know your setup, not a call centre.
IT support in Basildon: common questions
Not covered here? Book a free review and ask us directly.
Do you support manufacturing businesses?
Yes. We look after office systems, networks and devices for manufacturing and engineering firms, and work alongside any specialist machine suppliers.
Do you cover Billericay and Wickford?
Yes, along with Pitsea, Laindon and the rest of the Basildon borough.
How much does managed IT support cost?
We price per user, per month, with security, Microsoft 365 management and backup included. After a free review we give you a fixed quote with no obligation.
Do you provide on-site support?
Yes. Most issues are fixed remotely within minutes, and when a visit is needed we are on-site within 3 working days anywhere in London, Kent and Essex.
Is cyber security included?
Yes. Endpoint protection, email security, multi-factor authentication and backup are part of every managed IT plan.
Can you help us get Cyber Essentials?
Yes. We're Cyber Essentials Plus certified ourselves, and we prepare clients for Cyber Essentials and Cyber Essentials Plus.
Nearby areas in Essex
Book a free IT review in Basildon.
No obligation. We'll look at your setup and tell you plainly what needs attention.